6 Comments
User's avatar
Jennifer Houle's avatar

"When trust erodes, information flow changes first." Oh, have I seen this play out. Things get very dangerous very quickly. It's a great example of how, when feedback loops collapse, problems inevitably emerge.

Andrea Chiarelli's avatar

Absolutely, it takes so little to shift the balance towards very tricky situations…

Andrew Barban's avatar

Great post. The early signals you describe are the ones most leaders miss, and you captured them clearly. Projects rarely fail due to a single big event. When I saw them fail, it was through shifts in tone, language, and interaction long before the dashboard shows anything. The way you laid out those subtle indicators makes them visible in a way people can actually use. Thank you for the post.

Andrea Chiarelli's avatar

Thanks for the feedback, as ever! 🤩 (I’ll get back to you on our collaboration later today!)

Pietro Macorig's avatar

So true. As a Management Engineering student, I spend my days studying how to "prove everything with data".

Yet, even in university projects or company visits, I realize that intuition, that gut feeling when a process seems "too complex", arrives way before the KPI calculation.

The challenge for us newbies will be learning to trust that feeling without using it as an excuse to ignore the numbers.

User's avatar
Comment removed
Dec 11, 2025
Comment removed
Andrea Chiarelli's avatar

Thanks so much for the feedback! I agree, this is one of those things that some needs to make you notice before you can do something about it. Hopefully enough leaders will read the article 😉