Is your success keeping you sharp or making you blind?
Metrics have to be evolved with strategy. Otherwise, you drift the wrong direction. I can't tell you hoe many times I have witnessed the KPI's set not be correlated to the processes that will drive the desired behavior.
Metrics have to be evolved with strategy. Otherwise, you drift the wrong direction. I can't tell you hoe many times I have witnessed the KPI's set not be correlated to the processes that will drive the desired behavior.